New Client Information

Thank you for choosing us as your preferred veterinary hospital.

Here you will find helpful tips and resources to make your experience with us a breeze.

If you have an appointment with us, please be sure to fill out the New Client Form before you arrive. This will save time and provide us with as much information as possible. However, in the event that you are unable to fill out the New Client Form before your appointment, please arrive 10-15 min before your appointment so you can fill one out at our office.

New Client Information

Thank you for choosing us as your preferred veterinary hospital.

Here you will find helpful tips and resources to make your experience with us a breeze.

If you have an appointment with us, please be sure to fill out the New Client Form before you arrive. This will save time and provide us with as much information as possible. However, in the event that you are unable to fill out the New Client Form before your appointment, please arrive 10-15 min before your appointment so you can fill one out at our office.

"I was impressed with the level of professionalism of the staff from the point of admitting my pet to the clinic to the point of the medical consult and treatment planning that involved a well balanced holistic and medical approach toward my pet's well being. Easy location and availability of appointments."

Irina L. | Google

“We live far away but a friend recommended this clinic to us. It was worth the trip and my dog is much better now. The staff and doctors here are so amazing. We’ve been to many vets and I’ve never felt this taken care of.

Dr. Chan followed up with us the day of and after. I’m so happy we finally found a trustworthy, clean and professional veterinary hospital!”

Joan W. | Google

"My little girl Stella has been seeing Dr. Clark since she came into my home at 6 weeks old, she is now 15 years old!!! We have moved around a bit since then and are now driving for an hour each way to Dr. Clark! I would not trust anyone other than Dr. Clark and his team to take care of my beautiful little girl!"

Denise B. | Google

Before your visit with us, be sure to fill out our Pre-Visit Questionnaire form to ensure all your concerns are addressed so together we can provide the best care for your best friend.  We would require this form to be filled out for every visit.  Please take a moment to fill the Pre-Visit Questionnaire form before you arrive to reduce your waiting time.

WHAT TO EXPECT

At Point Grey Veterinary Hospital, we strive to ensure your concerns are addressed and answered. Your experience with us should be a happy one for both you and your furry loved ones. Adapting to a new clinic can be stressful enough already. Our friendly staff will ensure that an abundance of treats and hugs will be there to help with the transition. A visit to the clinic should not only be when your pet is ill; we also welcome and encourage you to pop in for a visit whenever you are in the area. Come in to enjoy a treat or two on us, say hello, or just for a few hugs. After all, we are family!

​As a new client, we want to take the time to get to know you and your pet. To ensure we address your every concern and answer any questions you may have, we specifically book an extended appointment that is 45 minutes long. Enjoy your time with us and have a tour of the hospital, meet the staff, and know that your loved ones are in the best hands.

WHAT TO EXPECT

At Point Grey Veterinary Hospital, we strive to ensure your concerns are addressed and answered. Your experience with us should be a happy one for both you and your furry loved ones. Adapting to a new clinic can be stressful enough already. Our friendly staff will ensure that an abundance of treats and hugs will be there to help with the transition. A visit to the clinic should not only be when your pet is ill; we also welcome and encourage you to pop in for a visit whenever you are in the area. Come in to enjoy a treat or two on us, say hello, or just for a few hugs. After all, we are family!

​As a new client, we want to take the time to get to know you and your pet. To ensure we address your every concern and answer any questions you may have, we specifically book an extended appointment that is 45 minutes long. Enjoy your time with us and have a tour of the hospital, meet the staff, and know that your loved ones are in the best hands.

Pricing

When price shopping, it is important to understand what it is you are shopping for, what is important to you, and what factors you must consider when making your decision.

Let’s use a routine puppy spay procedure as an example. While prices may vary greatly from clinic to clinic, consider asking the following questions to find out why there are such differences in price.

  • ​Is there a Registered Veterinary Technician on staff and present at each surgical procedure?
  • Is sedation included?
  • Are pain medications included?
  • Are IV fluids included?
  • Are post-surgical exams and medications included?
  • Have screening tests such as blood work been completed to ensure your pet is healthy enough to undergo the procedure safely?
  • How is anesthetic monitoring done?

​All these questions must be answered and compared when you price shop, as they may greatly affect the quality of care for your pet. Ask yourself, what is important to you? At Point Grey Veterinary Hospital, we place the health and care of our patients as our highest priority.

Videos

We understand that bring your best friend in for a procedure can be stressful. You may have so many questions and worry about coping or how scared they may be. We get it; that is why we have made a little video for you so you can understand what to expect. At Point Grey Veterinary Hospital, preventative medicine is our specialty. It takes time to earn that bond and trust, not just with the pet but with you.

​Have a look at the most common procedures we typically do on a daily basis. Let us provide the best care we can to increase the quality and duration of their life substantially.

Videos

We understand that bring your best friend in for a procedure can be stressful. You may have so many questions and worry about coping or how scared they may be. We get it; that is why we have made a little video for you so you can understand what to expect. At Point Grey Veterinary Hospital, preventative medicine is our specialty. It takes time to earn that bond and trust, not just with the pet but with you.

​Have a look at the most common procedures we typically do on a daily basis. Let us provide the best care we can to increase the quality and duration of their life substantially.

Dental Procedure

Neuter Procedure

Lump Removal Procedure

Spay Procedure