FAQs

Below you will find the most commonly asked questions to help you save time and get instant answers. If you need further information, please reach out to connect with us.

"I was impressed with the level of professionalism of the staff from the point of admitting my pet to the clinic to the point of the medical consult and treatment planning that involved a well balanced holistic and medical approach toward my pet's well being. Easy location and availability of appointments."

Irina L. | Google

“We live far away but a friend recommended this clinic to us. It was worth the trip and my dog is much better now. The staff and doctors here are so amazing. We’ve been to many vets and I’ve never felt this taken care of.

Dr. Chan followed up with us the day of and after. I’m so happy we finally found a trustworthy, clean and professional veterinary hospital!”

Joan W. | Google

"My little girl Stella has been seeing Dr. Clark since she came into my home at 6 weeks old, she is now 15 years old!!! We have moved around a bit since then and are now driving for an hour each way to Dr. Clark! I would not trust anyone other than Dr. Clark and his team to take care of my beautiful little girl!"

Denise B. | Google

Frequently Asked Questions

What is parasite control and when should I use it?

In each region of Canada, you will encounter different parasites, each with its own set of problems and treatments. Below is a list of each province and its corresponding parasites.

In BC, several internal and external parasites can affect us and our pets. Fleas are among the most common. Despite misconceptions, the winter in the Lower Mainland does not get cold enough to kill off fleas effectively. When it starts to get cold, the fleas move indoors where they can carry out their life cycles- reaping havoc on our pets. In accordance with guidelines from the Companion Animal Parasite Council (CAPC), we recommend the use of year-round, broad-spectrum parasite control products to prevent disease in dogs and cats by preventing the most common internal and external parasites. Routine fecal ova and parasite screening tests are also useful to ensure your pet is free from potentially harmful parasites, including those transmitted to humans.

When do you recommend administering the leptospirosis vaccine for dogs and leukemia vaccine for cats?

Vaccinations have saved the lives of millions of pets. Before the days of effective vaccines, pets routinely died from viral and bacterial infectious diseases. Current vaccination programs protect our pets (and us) from the threat of such diseases, i.e., Rabies; hence the legality of vaccination against Rabies.

Vaccination for Dogs

Vaccinations for Cats

What is Fear Free?

Fear Free is a new concept in veterinary medicine which aims to recognize and reduce fear, anxiety, and stress associated with visits to the veterinary hospital. Achieving this takes effort and requires active communication between the owner and our veterinary team, but the reward is a better experience and less stress for all involved — your pet, yourself, and our team.

At times, mild sedatives or anti-anxiety medications can be used before your visit or in the hospital to reduce fear, anxiety, or stress in the patient if needed and, if not contraindicated based on the medical needs. The Fear Free concept doesn’t stop at the lobby or exam room: it extends throughout the entire hospital. It is as much a priority of our team as the medical care for your pet.

How does Fear-Free differ from normal practice?


Fear Free is a multimodal approach to removing or reducing anxiety/stress/fear triggers, mitigating these same factors when they arise, and always having the pet’s emotional wellbeing in our hands (along with physical wellbeing). In contrast, a normal practice cares more about getting the job done than the emotional environment of the business, out front and in back. The FF practice has colors that please pets and people, uses a high coefficient of friction floor coverings, uses a lot of soundproofing to reduce or prevent behavioural triggers, whereas other practices do not have this design built from their core values.

My cat does not enjoy the vet, how can I make this easier and less stressful for both of us?


The only time most cats are put into their carrier is when they go to the veterinarian, so it’s no wonder they get freaked out as soon as their carrier comes out of the closet. A lot of the stress that cats experience related to the vet visit happens before they actually see the veterinarian. With a little preparation, you can help to ensure your cat (and you) have a stress-free visit to the vet. Chat with your veterinarian before your next appointment if your cat has a history of being stressed when visiting the vet or is still stressed after trying the steps above. They may be able to recommend medications and/or supplements that can help reduce your cat’s anxiety and allow them to do better with their vet visits.

My pet is nervous at the vet, what does Fear-Free mean for nervous animals?

Taking the “pet” out of “petrified.” At Fear Free®, our mission is to prevent and alleviate fear, anxiety & stress in pets by inspiring and educating the people who care for them.
Some of the wonderful ways we help to create a soothing experience for your pet include:

  • Alleviating or reducing the anxiety and fear that are associated with getting ready to come to the vet
  • Helping to identify specific triggers to your pet’s discomfort and how to help your pet’s specific circumstance
  • Increasing compliance through gentle handling and behavior in the exam room
  • Promoting safety, particularly between species in the waiting room
What is pre-visit medication?

At times, mild sedatives or anti-anxiety medications can be used in the hospital to reduce fear, anxiety, or stress in a patient if needed and, if not contraindicated based on the medical needs. The Fear Free concept doesn’t stop at the lobby or exam room: it extends throughout the entire hospital and is as much a priority of the veterinary team as the medical care for your pet.

Do you have an angel fund?

Yes, we have an “Angel Fund” maintained by Point Grey Veterinary Hospital to provide care for animals in distress, either stray, from low-income households or helping with adopted pets diagnosed with a serious yet curable illness that is very expensive. By caring for these pets, we help them and their owners, for whom the pet is like family.

Click here for more information.

Do you offer payment plans?

We deeply understand the financial realities that can sometimes compromise the ability to afford the necessary procedures and/or services to help your beloved family pet member through an illness or injury. ​In our quest to do more and help with this problem, we partnered with Scratchpay to provide fast pre-approved loans to those needing assistance. Funds are made available within 5 minutes. The decision to help your pet obtain the treatment they need right now is much easier to make.

Click here for more information on Scratchpay.

Can I donate my points?

Absolutely! If your pet has passed and you would like to donate your points to the angel fund, you may do so through PetDesk.  Every point donated is equivalent to a dollar. We will redeem these points for services that can go towards helping another pet in need. We appreciate any and all donations.

Click here for more information on donations.

ANGEL FUND

Reduced playful activity, loss of appetite, and touch sensitivity can be signs your family dog or cat is experiencing pain. Point Grey Veterinary Hospital recommends a multi-modal approach to pain management, including non-invasive therapies, require no pharmaceuticals, and have no side effects.

Tags for Hope

OUR MISSION

Each year, over 2 million adoptable animals lose their lives. We are working to bring this number down, one pet at a time.

Every tag purchased provides an animal in need with food, treatment, and shelter.

TagsForHope was born out of our desire to see a world where adoptable and treatable animals no longer lose their lives by euthanasia each year. These animals are usually at risk due to limited space, treatable illness, or arbitrary ‘unadoptable’ criteria such as their color, age, and breed. We believe we can make a difference, and TagsForHope is our way of doing so.

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